Sebastian Teles Nejamen
Wherever something's broken in how a team works or a product feels, I find it — then fix it.
Experience Design Systems · Design Operations · AI-Native Interaction Standards
16+
Years of Experience
5
Countries
3
Industries
30+
Brand Identities
What I Do
Four ways I make complex things simple, scalable, and human.
Design Systems
Governance and platform strategy that keep a growing product coherent.
Process & Automation
AI-native workflows, SOPs, and design-to-code enablement that remove manual toil.
Facilitation & Alignment
Design reviews and cross-functional stakeholder alignment that keep teams moving together.
Team Leadership
Coaching and pattern authorship that raise the floor for everyone on the team.
Featured Work
View All Case StudiesA closer look at real projects — the full write-up lives behind a password since it touches confidential employer systems.
Building Staffing Visibility From Zero With AI-Augmented Reporting
No tooling existed to see staffing load across a distributed team — built one with AI, then used it to work down a 380+ case backlog.
Process & OperationsRebuilding Onboarding and Training Across the Organization
Closed onboarding gaps during a compliance-sensitive OEM rollout, then rebuilt new-hire training company-wide.
Process & OperationsImpact at a Glance
Real numbers from real projects.
Team Productivity
Up from 75% within two weeks of an AI-augmented reporting system rollout.
Backlog Turnaround
Cases per agent, worked down through a structured paydown process.
Phone Capacity
Increased as the support backlog came down.
Time Saved
On a GM Brand OEM onboarding rollout, by closing process gaps.
Studio
A space for 3D prints, prototypes, and passion projects — in progress.
From the Journal
View All PostsNotes on design, process, and whatever else is on my mind.
Career Highlights
A partial history — the full interactive CV is coming soon.
Technical Support Team Supervisor · Dealerlogix / Vehlo
Oct 2025 — PresentBuilt an AI-augmented staffing report from scratch and took team productivity from 75% to 82% within two weeks of rollout.
Onboarding & Training SME · Dealerlogix / Vehlo
Aug 2024 — Oct 2025Rebuilt onboarding and new-hire training org-wide using Kaizen, Scrum, and LXD methodology, earning company-wide SME status.
Brand Registry Support Associate · Amazon
Sep 2017 — Dec 2018One of the first hires into a brand-new IP enforcement support pilot; helped set strategy at the VP/C-suite level and trained teams across three countries.
Let's build something great together
Open to full-time roles, contract engagements, or just a conversation about design systems and AI-native workflows.